Workshop on ‘ R.E.T.A.I .N- Workshop on Customer Retention’
October 6-7, 2016, FICCI, Federation House, Tansen Marg, New Delhi – 110001


Customer retention is of crucial importance in any business that hopes to thrive in a fiercely competitive and flooded business market. Attraction of customers is assumed to be more difficult than retention and this is where the issue of customer relation management comes in. Researches have shown that retaining one existing customer is six to seven more times profitable than attracting a new one.

Whenever we hear the word ‘customer’ we think of a person who buys a product or a service from us. Many organizations create a big – Yahoo around customer service however they fail to create real-time impact. Good customer service skills are critical in any organization because to create an impact you have to back an excellent product with a high quality service. RETAIN goes beyond ‘sloganeering’ and prepares employees for delivering ‘Customer Service’ so that it serves as a key differentiator in a cluttered market.

To successfully imbibe the ‘Culture’ of Customer Service and Retention, we are delighted to inform you that FICCI Quality Forum (FQF) is conducting two day workshop on Customer retention with Adroit HR Straight as per the details below:

Date: October 6-7, 2016
Time: 9.30 am – 5.30 pm.
Venue: FICCI, Federation House, Tansen Marg, New Delhi – 110001

Participants will be issued a certificate by FICCI Quality Forum (FQF).

You should do this course if:

  • Get results & build effective work-place culture based on excellent-Customer Service
  • Help employees in gain new skills and develop abilities to handle challenges, it helps in strengthening the bond between the customers and your organization for enhanced retention.
  • Improve your investment in employees so as to maintain the ability in providing excellent customer service consistently for enhanced revenues across organizations.
  • Improve ROI between your workforce and customers; Thereby having an extremely positive effect on the morale and drive to achieve goals / targets.
  • Inculcate the culture that keeping/retaining customers is as important as it is to get them

Course Fee

Rs. 12,500/- per participant plus 15% Service Tax (Total Rs. 14,375 /-).

Seats are limited to 25 on first-come-first served basis. Payment can be made through Demand Draft/Cheque in favour of FICCI Quality Forum.